Introduction
Epic Charter LLC (“Epic Charter,” “we,” “our,” or “us”) owns and operates this website. By accessing or using our website, you agree to be bound by the terms of this Privacy Policy, along with any related policies, notices, and conditions referenced herein.
For the purposes of this policy:
- “You,” “your,” or “user” refers to any individual who visits our website or uses our services, including but not limited to customers, passengers, vendors, and content contributors.
- “We,” “us,” “our,” or “the Company” refers to Epic Charter LLC.
Information We Collect
When you interact with Epic Charter, we may collect the following types of personal information:
- Personal Identifiers: Name, address, phone number, and email address when you book a trip or contact us.
- Transaction Information: Data necessary to process payments, including billing information.
- Technical Information: Your IP address, browser type, operating system, and browsing behavior.
- Marketing Preferences: Your preferences if you opt-in to receive updates or promotions from us.
We may use this information to facilitate bookings, process payments, provide customer service, and improve our website experience.
Consent
How We Obtain Consent
By providing personal information during a transaction—such as making a reservation, submitting a payment, or contacting us—you consent to our collection and use of that information for the specific purpose for which it was provided.
If we seek to use your information for a secondary purpose, such as marketing, we will ask for your explicit consent or provide you with an opportunity to opt out.
Withdrawing Consent
If you wish to withdraw your consent at any time, you may do so by contacting us at:
Email: info@epic-charter.com
We will promptly remove your information from our active systems unless retention is required by law.
Disclosure of Information
We may disclose your personal information if:
- Required by law, legal process, or regulatory obligation.
- You violate our Terms of Service.
- It is necessary to protect our rights, property, or safety or that of our customers or the public.
Payment and Security
If you make a payment on our site, it may be processed through a secure third-party payment gateway compliant with Payment Card Industry Data Security Standards (PCI-DSS). These standards help ensure secure handling of credit card information. Payment details are encrypted during the transaction and not retained beyond what is necessary for processing.
Third-Party Services
Some third-party providers we work with—such as payment processors or reservation systems—collect and use your information only to the extent necessary for their services. However, these providers may be governed by their own privacy policies.
We encourage you to review their privacy terms when redirected from our website, especially when those services are hosted in jurisdictions outside your own.
External Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of other sites and encourage you to read their policies before providing any information.
Data Security
Epic Charter employs commercially reasonable measures to protect your personal information from loss, unauthorized access, misuse, alteration, or disclosure. While no system is completely secure, we strive to use best practices to safeguard your data.
Cookies and Tracking
We use cookies and similar technologies to enhance your experience, collect anonymous usage data, and improve our website functionality.
Cookies may also be used by third-party advertising partners. These cookies do not collect personally identifiable information. By using our website, you consent to the placement and use of cookies in accordance with this policy.
Age of Consent
By using our website, you represent that you are at least the age of majority in your state or province of residence, or that you are the legal guardian providing consent for any minor dependents who use this website.
Changes to This Privacy Policy
Epic Charter reserves the right to modify this Privacy Policy at any time. Changes will take effect immediately upon posting on this page. If significant updates are made, we will notify users through the website or by other appropriate means. We recommend checking this page periodically to stay informed.
