Terms & Conditions

By using our website at www.epic-charter.com (the “Site”), or any associated software, mobile apps, booking tools, or plug-ins provided by Epic Charter LLC (collectively referred to as “Applications”), you are agreeing to these Terms of Use (“Terms”). In these Terms, “you” or “your” refers to each user, customer, or visitor; “we,” “us,” or “our” refers to Epic Charter LLC. The term “Services” encompasses your access to and use of the Site and our transportation booking platform and offerings.

PLEASE REVIEW THESE TERMS CAREFULLY

If you do not agree with these Terms, you must not access or use the Site, Applications, or Services. Your continued use of the Site after changes are made signifies your consent to those changes. These Terms also incorporate Epic Charter LLC’s Privacy Policy.

NOTE: These Terms include a mandatory arbitration clause and waiver of class action rights. Please read carefully.

ELIGIBILITY

By accessing or using the Site or Applications, you confirm that you are at least 18 years old and legally competent to enter into a binding agreement under applicable law.

SERVICE USE TERMS

When you reserve transportation through Epic Charter LLC, you agree to the following service conditions:

  • You authorize us to process payment via your submitted method for the full value of your reservation, including any additional charges incurred due to waiting time, detours, damage, or no-shows.
  • Epic Charter reserves the right to utilize affiliate operators or subcontractors to fulfill transportation requests at our discretion and without prior notice.
  • You agree that services are considered delivered once the cancellation window expires, regardless of whether you board the vehicle.

PICK-UP POLICIES

Airport Pickups:

  • domestic flights: 1-hour grace period after gate arrival;
  • international flights: 1.5-hour grace period;
  • after the grace period, a wait-time fee of $7/min or $420/hour (prorated) will be applied.

Flight Tracking:
We monitor flights using the info you provide at booking. If different members of your group arrive on separate flights, you must provide all numbers. Omission may result in waiting charges for undisclosed flight delays.

Non-Airport Pickups:
Includes residences, hotels, venues, etc.

  • 15-minute grace period. After that, standard hourly charges apply ($420/hour or $7/minute).

CANCELLATIONS & NO-SHOWS

  • cancellations made with less than 48 hours’ notice are subject to a 50% fee;
  • reservations canceled at the scheduled pickup time or for no-shows are non-refundable.

EN ROUTE STOPS

  • all stops must be disclosed at time of booking;
  • unscheduled or route-deviating stops require dispatcher approval and may incur additional charges;
  • waiting time fees apply for stop duration exceeding agreed timelines.

SURCHARGES

Extra fees include but are not limited to:

  • parking, tolls, airport facility fees;
  • fuel surcharges;
  • late night/early morning (10:00 PM – 6:00 AM) service charges;
  • holiday premiums (Christmas, New Year’s Day, Easter, etc.).

These will be included in your quote where feasible.

CLEANING, DAMAGE & VOMIT FEES

  • Booking parties are liable for any cleaning or damage fees incurred during transit.
  • A minimum $350 fee applies for biohazard clean-up, such as vomiting.
  • Charges also apply for vehicle downtime caused by repair or cleaning.

LOST PROPERTY

Epic Charter LLC is not responsible for lost, damaged, or left-behind items. We will attempt to return found property, but may apply shipping or delivery fees.

CANCELLATION BY DRIVER OR DISPATCH

We reserve the right to cancel a ride without refund if:

  • the rider’s behavior risks safety or causes damage;
  • weather, road conditions, or emergencies prevent safe travel;
  • force majeure or mechanical failure interrupts service (a rescheduled ride will be offered).

ZERO-TOLERANCE RULES

  • Smoking: Not permitted in any vehicle;
  • Alcohol: Prohibited in vehicles with passengers under 21. No exceptions.

FORCE MAJEURE

We are not responsible for delays, interruptions, or service failures caused by uncontrollable events, including but not limited to natural disasters, strikes, airline delays, accidents, traffic, or government restrictions.

PRIVACY & ACCOUNT SECURITY

When you create an account on the Epic Charter platform, you’ll be required to establish login credentials. You are solely responsible for keeping your username and password secure. You may not use another user’s account under any circumstances.

If you suspect unauthorized access or account misuse, notify us immediately at: support@epic-charter.com.

You agree that Epic Charter LLC is not liable for damages or losses resulting from unauthorized access, but you may be held responsible for losses incurred by Epic Charter or its affiliates due to misuse originating from your account.

Personal Information

To use certain features or book services, you may be asked to submit personal data through forms, questionnaires, or applications. This data is governed by our Privacy Policy, which outlines how we collect, use, and protect your information.

By submitting data, you grant Epic Charter LLC a non-exclusive, royalty-free, worldwide license to use, store, and process that data solely to enable service delivery. You may revoke this license by removing your data or terminating your account.

OWNERSHIP & INTELLECTUAL PROPERTY

This website and all its content—including graphics, logos, text, designs, databases, software, and documents—are the sole property of Epic Charter LLC or its authorized partners and licensors.

Unless explicitly permitted, you may not:

  • republish or distribute any content from the Site;
  • reproduce, alter, or create derivative works;
  • sell, lease, license, or sublicense Site materials;
  • use our content on other websites or marketing channels.

If you wish to license or reproduce any content, please contact us for written authorization.

DOWNLOAD RIGHTS

You may download and print limited copies of materials for non-commercial personal use only, provided that:

  1. All copyright and proprietary notices are retained.
  2. Materials are not altered, modified, or redistributed.
  3. They are used on a single device and not in a shared or public environment.

This right is revocable at any time if misuse is suspected. All rights not expressly granted remain reserved by Epic Charter LLC.

RESTRICTIONS ON USE

You are prohibited from:

  • republishing or syndicating Site content in other media;
  • selling, leasing, or commercializing Site resources;
  • attempting to reverse-engineer or decompile our software;
  • disrupting or interfering with the Site’s functionality;
  • introducing malware, spyware, or other malicious code;
  • using data scraping tools, crawlers, or bots;
  • engaging in spam, mass marketing, or phishing;
  • violating applicable laws, ordinances, or regulations.

Violations may result in the suspension of your account, denial of service, or legal action.

THIRD-PARTY LINKS

Our Site may include links to websites operated by third parties. These links are provided for your convenience only. Epic Charter LLC does not control, endorse, or assume responsibility for any third-party site, its content, or privacy practices.

We make no warranties regarding products, services, or content offered by external websites. Access to and use of third-party websites is done at your own risk.

DISPUTE RESOLUTION – ARBITRATION AGREEMENT

Please read this section carefully. It affects your legal rights.

Informal Resolution

Most issues can be resolved informally. Please contact our support team at info@epic-charter.com before taking formal action.

Mandatory Arbitration

If we cannot resolve a dispute informally, you and Epic Charter LLC agree to resolve all claims or disputes through binding arbitration, administered by the American Arbitration Association (AAA).

This applies to all legal claims—contractual, tort-based, statutory, or otherwise—related to:

  • our services, pricing, or vehicle operations;
  • the Terms or their enforcement;
  • disputes arising prior to your acceptance of these Terms;
  • misrepresentations, fraud, or omissions.

This arbitration clause applies to Epic Charter, its officers, agents, employees, subsidiaries, and affiliates.

Arbitration Procedures

  • Governed by the AAA Consumer Arbitration Rules.
  • Conducted in the county of Epic Charter LLC’s principal office, unless both parties agree otherwise.
  • You may opt to conduct hearings via telephone or video if your claim is under $10,000.
  • Either party may file in small claims court as an alternative.
  • Each party bears its own legal costs unless the arbitrator awards otherwise.

For disputes exceeding $75,000 or seeking injunctive relief, either party may appeal the outcome to a three-arbitrator panel under AAA rules.

Waiver of Class Actions

You and Epic Charter agree that disputes will be resolved on an individual basis only. Class actions, mass actions, or collective arbitration is expressly prohibited.

If a court deems this clause unenforceable, the affected claim may be heard in court but the rest of this arbitration section remains intact.

DISCLAIMERS AND NO WARRANTIES

The Site, its content, and all services provided by Epic Charter LLC are offered “as is” and “as available”. We make no representations or warranties of any kind, express or implied, regarding:

  • the accuracy, completeness, or reliability of any information or content;
  • the availability or operation of the Site or Services;
  • merchantability or fitness for a particular purpose;
  • non-infringement of intellectual property or proprietary rights.

Downloading any materials from the Site is at your own discretion and risk. Epic Charter LLC is not liable for any damage to your device or data loss resulting from the download or use of any content.

LIMITATION OF LIABILITY

To the fullest extent permitted by law, Epic Charter LLC, including its owners, officers, employees, and representatives, will not be liable for any:

  • indirect, punitive, incidental, or consequential damages;
  • losses related to service interruption, delay, data corruption, or profits;
  • claims arising from negligence, contract breach, torts, or otherwise.

If liability is found, it is limited to the amount you paid for the specific Service giving rise to the claim. Some jurisdictions do not allow limitation of certain liabilities—those exceptions may apply to you.

You agree to indemnify and hold harmless Epic Charter LLC from any legal action, loss, or damage arising from your violation of these Terms or applicable laws.

USER CONTENT AND REVIEWS

Where permitted, Epic Charter may allow users to submit reviews, feedback, ratings, or comments (“User Content”). You grant Epic Charter LLC a non-exclusive, royalty-free, perpetual, and transferable license to use, display, distribute, and reproduce such content worldwide in any media.

You agree not to post content that:

  • is false, defamatory, misleading, or obscene;
  • infringes on copyrights, trademarks, or other rights;
  • violates laws or promotes illegal behavior;
  • contains spam, solicitations, or commercial advertising;
  • includes private contact information of others.

Epic Charter LLC has the right—but not the obligation—to edit, remove, or refuse any User Content at our discretion. We assume no responsibility or liability for any content posted by users or third parties.

UNAUTHORIZED SUBMISSIONS

Do not send Epic Charter LLC unsolicited proposals, ideas, or materials. Any feedback or submissions become the property of Epic Charter LLC without obligation, and may be used freely without compensation to you.

COPYRIGHT AND TRADEMARKS

All content on this Site—including text, graphics, logos, button icons, and software—is the intellectual property of Epic Charter LLC or its licensors and is protected under U.S. and international copyright and trademark laws.

You may not use our trademarks or trade dress in connection with any product or service without our express written consent. Other product or company names mentioned may be trademarks of their respective owners.

ENFORCEMENT & TERMINATION

We reserve the right to suspend or permanently terminate access to the Site or Services if you violate these Terms. This may include:

  • blocking your IP address;
  • contacting your internet service provider;
  • deleting your account or content;
  • taking legal action.

CHILDREN UNDER 18

The Site and Services are not intended for individuals under 18 years old. If we become aware that a child under 18 has submitted personal data, we will delete it promptly.

ACCESSIBILITY

Epic Charter LLC is committed to digital accessibility. If you experience difficulty accessing our Site or Services due to a disability, contact us at info@epic-charter.com and we’ll assist you.

GOVERNING LAW AND VENUE

These Terms are governed by the laws of the State of Colorado, without regard to conflict of laws principles. Any claims not subject to arbitration will be heard exclusively in the state or federal courts located in Colorado.

SEVERABILITY

If any provision of these Terms is found to be invalid or unenforceable, the remainder will remain in full force and effect. Any unenforceable term will be modified only to the extent necessary to make it enforceable.

REVISIONS

Epic Charter LLC reserves the right to update these Terms at any time. Updates are effective upon posting. Continued use of the Site after updates constitutes your acceptance of the revised Terms.

We encourage you to review the Terms periodically.

ENTIRE AGREEMENT

These Terms, along with any referenced policies (such as the Privacy Policy), constitute the entire agreement between you and Epic Charter LLC regarding use of the Site and Services.

They supersede all prior oral or written agreements or understandings.

CONTACT INFORMATION

Company Name: Epic Charter LLC

Website: www.epic-charter.com

Email: info@epic-charter.com

Phone: (720)357-4359

Fax: (720)644-6697

Mailing Address: PO Box 1970 Vail, CO 81658

ACKNOWLEDGEMENT

By accessing or using our Site or booking our Services, you acknowledge that you have read, understood, and agreed to these Terms of Use in full.